Introduction
Air New Zealand Limited ("Air New Zealand") is committed to protecting the privacy of personal information you might provide via this website. This policy explains how we manage personal information.
Collection of information
Air New Zealand collects and maintains information about registered users of this website and other website visitors, including:
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personal information provided voluntarily when registering to use Boarding Buddy;
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website usage information through tracking individual website users click behaviour;
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aggregated data, measuring traffic to the website but not relating to you personally.
If you choose not to provide personal information when requested, certain services may not be available to you online.
How do we use your information?
We collect the information described above to:
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process registrations to Boarding Buddy;
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keep you informed about the Boarding Buddy features and services and special offers that we think may be of interest to you;
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carry out internal research;
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provide flight information services to you;
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provide retail offers from airport retailers to you;
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any other use that you authorise.
We may pass your information on to our service providers or to other third parties who we use to process your information for the purposes of marketing or in respect of services we offer to you. We will require these third parties to strictly comply with our instructions and not use the information for any purpose other than what is stated in this policy.
Air New Zealand may disclose personal information if required to do so by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority, or when we believe in good faith that disclosure is necessary or advisable.
Disclosures may include the transfer of your personal information between countries outside of the European Economic Area.
We do not intend to use your personal information collected through this site or off-line, in ways not described here, without first providing you the opportunity to opt out of that use.
By providing us with your personal data, you consent to the collection and use of this data in the manner set out in this policy.
Cookies and Local Shared Objects
A cookie is a small text file which we may put on your computer's hard disk in order to recognise your computer at a later time. A cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address. A cookie helps us remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.
Air New Zealand may use the information collected by cookies or by local shared objects to:
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track website usage patterns;
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display content more relevant to you, based on information we collect when you visit our website;
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assess effectiveness of online and email marketing campaigns or improve the site's contents;
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enable you to use certain services on this website;
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recognise your preferred web page layout on our web pages.
Protection of personal information
We place great importance on the security of all your personally identifiable information. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and administrative access to all our hosted servers is password protected and restricted to requests from named IP addresses only. Our database is hosted in a secure data centre and only authorised personnel have access to user information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our reasonable endeavours to prevent this. Domain names
In general, you can visit most parts of our website without telling us who you are or revealing any information about yourself. Our web servers identify the domain names and IP addresses of visitors, where applicable, but this is not captured as personal information.
Access to and correction of information
You may request access to and correction of your information, or request that Air New Zealand access and correct your information, at any time. You may also unsubscribe from Air New Zealand's email communications at any time by clicking on the "Unsubscribe" link in the email you receive. If at any time you are unsure of how to access or correct your information, please send an email to the
Boarding Buddy help desk or contact Air New Zealand directly. Contact details for Air New Zealand can be found at
http://www.airnewzealand.co.uk/contact_us.htm .
Legal effect of the policy and material changes
By using this website, and/or by providing personal information to us online or off-line, you consent to the collection and use of such information by Air New Zealand, its affiliates, partners, contractors and permitted agents consistent with applicable laws and in accordance with this policy.
When Air New Zealand materially modifies this Privacy Policy, a notice will be placed on the Boarding Buddy home page and your continued use constitutes your consent to those changes. We also recommend you routinely review this Privacy Policy to understand how we manage the personal information that you provide.
Contact details