Our frequently asked questions address the following topics:
How do I sign-up?
Simply click here, enter your personal details along with details of your flight.
We'll send you a confirmation email and you're ready to go!
We'll send you a confirmation email and you're ready to go!
How much does Boarding Buddy cost?
If you have a UK or European registered mobile phone, Boarding Buddy is completely free it won't cost you a penny to receive our text messages.
It may be possible to use Boarding Buddy with a non-European mobile phone, but you should check with your network operator before using the service - they may charge you to receive text messages sent from the UK, and these charges may be expensive.
It may be possible to use Boarding Buddy with a non-European mobile phone, but you should check with your network operator before using the service - they may charge you to receive text messages sent from the UK, and these charges may be expensive.
What information will I receive?
On your departure day, Boarding Buddy will communicate by sending SMS text messages to the mobile phone number you specified when you signed up for the service. You'll receive the following messages:
As an additional service, we'll also send you up to 2 exclusive promotional offers from relevant airport retailers via text message.
- We'll confirm your departing terminal, check-in opening time and location approximately 5 hours before departure
- We'll send you a reminder when it's time to board
- We'll keep you informed of any delays that may occur to your departure time
As an additional service, we'll also send you up to 2 exclusive promotional offers from relevant airport retailers via text message.
How do I redeem retail offers?
Boarding Buddy sends you up to 2 exclusive offers from relevant airport retailers. To benefit from the offer you will need to show the text message and a voucher code (if supplied) to the retailer when you purchase your goods.
What if I don't want to use Boarding Buddy after all?
At any time, if you change your mind, you can unsubscribe by following the link in your Boarding Buddy confirmation email. Or, on departure day, simply reply STOP to any of our text messages to opt-out of further communication. Either action will remove you from the Boarding Buddy service. Note that this will not remove you from other Air New Zealand databases.
What flights is Boarding Buddy available on?
Currently you can take advantage of Boarding Buddy on Air New Zealand flights departing from London Heathrow Airport only.
Will Boarding Buddy tell me if my flight is delayed?
Yes, Boarding Buddy will provide delay information if your flight is delayed by more than 60 minutes. Please always check the airport departure boards to see if your flight is delayed or if there are any other changes relevant to your flight. It is your responsibility to be at the boarding gate on time (no later than 30 minutes before scheduled departure).
Is my personal data safe?
Yes, we comply with the strict rules of the UK Data Protection Act. Please click here to review our Privacy and Security Policy which explains how we manage personal data and the security precautions taken.
I have an idea how you can improve the service; what should I do?
Please contact us. Your feedback enables us to enhance the Boarding Buddy service and make it even better in the future for you and other users.
I have a query about Boarding Buddy; how should I contact you?
If you have a query or need support with the Boarding Buddy service, please send an email to the Boarding Buddy help desk or contact Air New Zealand directly. Contact details for Air New Zealand can be found at http://www.airnewzealand.co.uk/contact_us.htm .
Where can I check your Terms and Conditions?
Click here for Boarding Buddy terms and conditions.